*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--bg1: #0f1117;--bg2: #1a1d27;--bg3: #22263a;--bg4: #2a2f45;--text1: #f0f2ff;--text2: #a0a8c8;--text3: #6b748f;--border: #2e3450;--green: #25d366;--green2: #1db055;--blue: #4f8ef7;--purple: #8b5cf6;--orange: #f59e0b;--red: #ef4444;--teal: #14b8a6;--pink: #ec4899;--sidebar-w: 230px;--sidebar-collapsed-w: 60px;--topbar-h: 56px}[data-theme=light]{--bg1: #f4f5fb;--bg2: #ffffff;--bg3: #eef0f8;--bg4: #e2e5f2;--text1: #1a1d2e;--text2: #4a5080;--text3: #9097b8;--border: #dde0f0}html,body,#root{height:100%}body{font-family:system-ui,-apple-system,sans-serif;background:var(--bg1);color:var(--text1);font-size:14px;transition:background .2s,color .2s}a{text-decoration:none;color:inherit}button{font-family:inherit;cursor:pointer}input,textarea,select{font-family:inherit;font-size:14px;background:var(--bg3);color:var(--text1);border:1px solid var(--border);border-radius:8px;padding:8px 12px;outline:none;transition:border-color .15s;width:100%}input:focus,textarea:focus,select:focus{border-color:var(--green)}input[type=date],input[type=datetime-local]{color-scheme:dark;appearance:none;-webkit-appearance:none}[data-theme=light] input[type=date],[data-theme=light] input[type=datetime-local]{color-scheme:light}input[type=date]::-webkit-calendar-picker-indicator,input[type=datetime-local]::-webkit-calendar-picker-indicator{filter:invert(.5);cursor:pointer;opacity:.5}input[type=date]::-webkit-inner-spin-button,input[type=date]::-webkit-outer-spin-button{display:none}.layout{display:flex;height:100vh;overflow:hidden}.sidebar{position:fixed;left:0;top:0;bottom:0;z-index:100;width:var(--sidebar-collapsed-w);background:var(--bg2);border-right:1px solid var(--border);display:flex;flex-direction:column;transition:width .22s cubic-bezier(.4,0,.2,1);overflow:hidden}.sidebar.expanded{width:var(--sidebar-w);box-shadow:4px 0 24px #0000001f}.sidebar-logo{flex-shrink:0;height:64px;position:relative;border-bottom:1px solid var(--border);overflow:hidden}.sidebar-logo-img-small,.sidebar-logo-img-full{position:absolute;inset:0;display:flex;align-items:center;justify-content:center;transition:opacity .2s}.sidebar-logo-img-small img{height:30px;width:30px;object-fit:contain}.sidebar-logo-img-full img{height:30px;max-width:150px;object-fit:contain}.sidebar-logo-img-small{opacity:1}.sidebar-logo-img-full{opacity:0;pointer-events:none}.sidebar.expanded .sidebar-logo-img-small{opacity:0}.sidebar.expanded .sidebar-logo-img-full{opacity:1;pointer-events:auto}.sidebar-pin-btn{position:absolute;right:8px;top:50%;transform:translateY(-50%);background:none;border:none;cursor:pointer;color:var(--text3);font-size:15px;padding:5px;border-radius:6px;display:flex;align-items:center;opacity:0;transition:opacity .15s,color .15s,background .15s}.sidebar.expanded .sidebar-pin-btn{opacity:1}.sidebar-pin-btn.pinned{opacity:1;color:var(--green)}.sidebar-pin-btn:hover{color:var(--text1);background:var(--bg3)}nav{flex:1;overflow-y:auto;overflow-x:hidden;padding:8px 0}.sidebar.collapsed nav{overflow-y:hidden}nav::-webkit-scrollbar{width:3px}nav::-webkit-scrollbar-track{background:transparent}nav::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}.sidebar.collapsed nav::-webkit-scrollbar{width:0}.nav-section{font-size:10px;font-weight:700;color:var(--text3);text-transform:uppercase;letter-spacing:.08em;padding:10px 14px 4px;white-space:nowrap;opacity:0;transition:opacity .15s}.sidebar.expanded .nav-section{opacity:1}.nav-section-divider{height:1px;background:var(--border);margin:6px 8px}.nav-item{display:flex;align-items:center;gap:0;padding:0;margin:1px 6px;border-radius:8px;color:var(--text2);cursor:pointer;transition:background .15s,color .15s;font-size:13px;font-weight:500;white-space:nowrap;overflow:hidden}.nav-item:hover{background:var(--bg3);color:var(--text1)}.nav-item.active{background:var(--green);color:#fff}.nav-item.active .nav-badge{background:#ffffff40;color:#fff}.nav-icon-wrap{width:calc(var(--sidebar-collapsed-w) - 12px);height:42px;flex-shrink:0;display:flex;align-items:center;justify-content:center;position:relative}.nav-icon{font-size:21px}.nav-dot{position:absolute;top:7px;right:6px;width:7px;height:7px;border-radius:50%;background:var(--red);border:2px solid var(--bg2)}.nav-label{flex:1;padding-left:2px}.nav-badge{margin-right:10px;background:var(--bg4);color:var(--text2);font-size:10px;font-weight:700;padding:2px 7px;border-radius:20px}.nav-badge.red{background:#ef444422;color:var(--red)}.sidebar-bottom{flex-shrink:0;height:56px;border-top:1px solid var(--border);display:flex;align-items:center;overflow:hidden}.sidebar-bottom-avatar{width:var(--sidebar-collapsed-w);flex-shrink:0;display:flex;align-items:center;justify-content:center}.sidebar-bottom-info{flex:1;min-width:0;opacity:0;transition:opacity .18s;white-space:nowrap;overflow:hidden}.sidebar.expanded .sidebar-bottom-info{opacity:1}.sidebar-logout-btn{opacity:0;transition:opacity .18s;flex-shrink:0;margin-right:8px}.sidebar.expanded .sidebar-logout-btn{opacity:1}.avatar{width:34px;height:34px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;color:#fff;flex-shrink:0}.main{flex:1;display:flex;flex-direction:column;overflow:hidden;margin-left:var(--sidebar-collapsed-w);transition:margin-left .22s cubic-bezier(.4,0,.2,1)}.main.sidebar-open{margin-left:var(--sidebar-w)}.topbar{height:var(--topbar-h);background:var(--bg2);border-bottom:1px solid var(--border);display:flex;align-items:center;padding:0 20px;gap:12px;flex-shrink:0}.topbar-title{font-size:16px;font-weight:600;color:var(--text1);flex:1}.page-content{flex:1;overflow-y:auto;padding:20px}.btn{display:inline-flex;align-items:center;gap:6px;padding:7px 14px;border-radius:8px;border:1px solid var(--border);background:var(--bg3);color:var(--text1);font-size:13px;font-weight:500;cursor:pointer;transition:all .15s;white-space:nowrap}.btn:hover{background:var(--bg4)}.btn.primary{background:var(--green);border-color:var(--green);color:#fff}.btn.primary:hover{background:var(--green2)}.btn.danger{background:#ef444418;border-color:var(--red);color:var(--red)}.btn.sm{padding:5px 10px;font-size:12px}.btn.icon-only{padding:7px}.switch-wrap{display:flex;align-items:center;gap:8px;padding:5px 12px;border-radius:20px;border:1px solid var(--border);background:var(--bg3);cursor:pointer;font-size:12px;color:var(--text2);font-weight:500}.switch-track{width:34px;height:18px;border-radius:20px;background:var(--bg4);position:relative;transition:background .2s}.switch-track.on{background:var(--green)}.switch-thumb{width:12px;height:12px;border-radius:50%;background:#fff;position:absolute;top:3px;left:3px;transition:left .2s}.switch-track.on .switch-thumb{left:19px}.card{background:var(--bg2);border:1px solid var(--border);border-radius:10px}.card-header{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;border-bottom:1px solid var(--border)}.card-title{font-size:14px;font-weight:600;color:var(--text1);display:flex;align-items:center;gap:8px}.stat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:20px}.stat-card{background:var(--bg2);border:1px solid var(--border);border-radius:10px;padding:16px}.stat-label{font-size:12px;color:var(--text2);margin-bottom:6px;display:flex;align-items:center;gap:6px}.stat-value{font-size:26px;font-weight:700}.stat-sub{font-size:11px;color:var(--text2);margin-top:4px}.stat-sub.up{color:var(--green)}.stat-sub.down{color:var(--red)}.dot{width:8px;height:8px;border-radius:50%;display:inline-block;flex-shrink:0}.tag{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:600;padding:2px 8px;border-radius:20px}.badge{display:inline-flex;align-items:center;justify-content:center;font-size:10px;font-weight:700;padding:2px 7px;border-radius:20px;background:var(--bg4);color:var(--text2)}.pill{font-size:11px;font-weight:600;padding:2px 9px;border-radius:20px}.pill.pending{background:#f59e0b18;color:var(--orange)}.pill.open{background:#25d36618;color:var(--green)}.pill.closed{background:#6b748f22;color:var(--text3)}.pill.bot{background:#4f8ef718;color:var(--blue)}.modal-overlay{position:fixed;inset:0;background:#0009;display:flex;align-items:center;justify-content:center;z-index:1000}.modal{background:var(--bg2);border:1px solid var(--border);border-radius:12px;width:100%;max-width:480px;max-height:90vh;overflow-y:auto}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--border)}.modal-title{font-size:15px;font-weight:600}.modal-body{padding:20px;display:flex;flex-direction:column;gap:14px}.modal-footer{padding:14px 20px;border-top:1px solid var(--border);display:flex;justify-content:flex-end;gap:8px}.form-group{display:flex;flex-direction:column;gap:6px}.form-label{font-size:12px;font-weight:600;color:var(--text2)}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}.table{width:100%;border-collapse:collapse}.table th{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--text3);padding:10px 14px;border-bottom:1px solid var(--border);text-align:left}.table td{padding:12px 14px;border-bottom:1px solid var(--border);color:var(--text1);font-size:13px}.table tr:last-child td{border-bottom:none}.table tr:hover td{background:var(--bg3)}.chat-layout{display:flex;flex:1;overflow:hidden;height:calc(100vh - var(--topbar-h))}.chat-list{width:300px;flex-shrink:0;border-right:1px solid var(--border);overflow-y:auto;background:var(--bg2)}.chat-list-header{padding:12px 14px;border-bottom:1px solid var(--border);display:flex;gap:8px;align-items:center}.chat-item{display:flex;align-items:center;gap:10px;padding:12px 14px;cursor:pointer;border-bottom:1px solid var(--border);transition:background .1s}.chat-item:hover{background:var(--bg3)}.chat-item.active{background:var(--bg3);border-left:3px solid var(--green)}.chat-item-info{flex:1;min-width:0}.chat-item-name{font-size:13px;font-weight:600;color:var(--text1)}.chat-item-msg{font-size:12px;color:var(--text2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}.chat-item-meta{display:flex;flex-direction:column;align-items:flex-end;gap:4px;flex-shrink:0}.chat-item-time{font-size:11px;color:var(--text3)}.unread-badge{width:18px;height:18px;border-radius:50%;background:var(--green);color:#fff;font-size:10px;font-weight:700;display:flex;align-items:center;justify-content:center}.chat-window{flex:1;display:flex;flex-direction:column;overflow:hidden}.chat-window-header{padding:12px 16px;background:var(--bg2);border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px;flex-shrink:0}.chat-window-title{flex:1}.chat-window-title h3{font-size:14px;font-weight:600}.chat-window-title p{font-size:12px;color:var(--text2)}.messages{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:8px;background:var(--bg1)}.msg{display:flex;flex-direction:column;max-width:75%}.msg.from-me{align-self:flex-end;align-items:flex-end}.msg.from-them{align-self:flex-start;align-items:flex-start}.msg-bubble{padding:9px 13px;border-radius:12px;font-size:13px;line-height:1.5}.msg.from-me .msg-bubble{background:var(--green);color:#fff;border-bottom-right-radius:4px}.msg.from-them .msg-bubble{background:var(--bg2);color:var(--text1);border-bottom-left-radius:4px}.msg-time{font-size:10px;color:var(--text3);margin-top:3px}.chat-input-area{padding:12px 16px 16px;background:var(--bg2);border-top:1px solid var(--border);flex-shrink:0}.chat-input-row{display:flex;gap:6px;align-items:center;background:var(--bg3);border-radius:28px;padding:5px 6px 5px 12px;border:1.5px solid var(--border);transition:border-color .15s}.chat-input-row:focus-within{border-color:var(--green)}.chat-input-row textarea{resize:none;border-radius:0;min-height:28px;max-height:120px;line-height:1.55;background:transparent;border:none;padding:5px 0;box-shadow:none;flex:1;font-size:14px}.chat-input-row textarea:focus{outline:none;box-shadow:none}.chat-icon-btn{width:38px;height:38px;border-radius:50%;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;background:transparent;color:var(--text3);font-size:20px;transition:background .15s,color .15s}.chat-icon-btn:hover{background:var(--bg4);color:var(--text1)}.chat-icon-btn.send{background:var(--green);color:#fff}.chat-icon-btn.send:hover{background:#1ab954}.chat-icon-btn.mic{color:var(--text3)}.chat-icon-btn.mic:hover{color:var(--red);background:#ef444415}.quick-msgs{padding:8px 4px 0;display:flex;gap:6px;flex-wrap:wrap}.quick-msg-btn{font-size:11px;padding:3px 10px;border-radius:20px;border:1px solid var(--border);background:transparent;color:var(--text3);cursor:pointer;transition:all .12s}.quick-msg-btn:hover{background:var(--bg4);color:var(--text1)}.chat-sidebar{width:260px;flex-shrink:0;border-left:1px solid var(--border);background:var(--bg2);overflow-y:auto}.chat-sidebar-section{padding:14px 14px 8px;border-bottom:1px solid var(--border)}.chat-sidebar-title{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--text3);margin-bottom:10px}.kanban-board{display:flex;gap:14px;overflow-x:auto;padding-bottom:8px}.kanban-col{width:220px;flex-shrink:0}.kanban-col-header{display:flex;align-items:center;gap:8px;margin-bottom:10px}.kanban-col-name{flex:1;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--text1)}.kanban-col-count{font-size:11px;font-weight:700;color:var(--text3)}.kanban-body{display:flex;flex-direction:column;gap:8px;min-height:60px}.kanban-card{background:var(--bg2);border:1px solid var(--border);border-radius:10px;padding:12px;cursor:grab;transition:border-color .15s}.kanban-card:hover{border-color:var(--blue)}.kanban-card:active{cursor:grabbing}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;gap:12px;color:var(--text3)}.empty-state i{font-size:48px}.empty-state p{font-size:14px}.accept-btn{width:28px;height:28px;border-radius:50%;background:#25d36618;border:1px solid var(--green);color:var(--green);font-size:14px;display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0;transition:all .15s}.accept-btn:hover{background:var(--green);color:#fff}.protocol-badge{font-size:10px;font-weight:700;color:var(--text3);font-family:monospace}.status-pill{font-size:10px;font-weight:700;padding:2px 7px;border-radius:20px;text-transform:uppercase;letter-spacing:.03em}.status-pill.pending{background:#4f8ef718;color:var(--blue)}.status-pill.open{background:#25d36618;color:var(--green)}.status-pill.closed{background:#6b748f22;color:var(--text3)}.status-pill.bot{background:#8b5cf618;color:var(--purple)}.chat-tabs{display:flex;border-bottom:1px solid var(--border);background:var(--bg2);flex-shrink:0}.chat-tab{flex:1;padding:12px 6px;text-align:center;cursor:pointer;border:none;background:transparent;color:var(--text3);border-bottom:2px solid transparent;transition:all .15s;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px}.chat-tab:hover{color:var(--text1)}.chat-tab.active{color:var(--tab-color, var(--green));border-bottom-color:var(--tab-color, var(--green));background:color-mix(in srgb,var(--tab-color, var(--green)) 8%,transparent)}.chat-tab .tab-badge{font-size:9px;font-weight:700;padding:1px 5px;border-radius:20px;min-width:16px}.chat-action-btn{width:34px;height:34px;border-radius:8px;background:transparent;border:none;color:var(--text3);font-size:18px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .15s;position:relative}.chat-action-btn:hover{background:var(--bg3);color:var(--text1)}.chat-action-btn.danger:hover{background:#ef444418;color:var(--red)}.reports-table-wrap{overflow-x:auto}.reports-table{width:100%;border-collapse:collapse;font-size:12px}.reports-table th{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--text3);padding:10px 12px;border-bottom:1px solid var(--border);text-align:left;white-space:nowrap}.reports-table td{padding:10px 12px;border-bottom:1px solid var(--border);color:var(--text1);vertical-align:middle}.reports-table tr:hover td{background:var(--bg3)}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}@keyframes pulse{0%,to{box-shadow:0 0 #ef444440}50%{box-shadow:0 0 0 10px #ef444400}}